The WiMN’s Front and Center is a weekly column that showcases accomplished women who work in the music and audio industries. We spotlight successful female performers, manufacturers, retailers, educators, managers, publicists, and everyone else in between. Want to be featured? Learn how here.
Front and Center: SIR Director of Marketing & Artist/Vendor Relations Manager, Jenn Triquet
By Leslie Buttonow
Anyone who’s ever attended a festival or concert tour can appreciate how much work goes into those full-blown productions. Artists and event managers need to ensure that things will run smoothly – from rehearsing, to obtaining the correct musical equipment for each tour stop, and more. A tall order made much easier with Jenn Triquet on the job! She’s the person they rely on for their musical needs and manufacturers rely on to support their artist endorsers.
Below, Jenn talks about moving up in the music industry as a female and meeting some challenges along the way. She also shares how her musical background and experience on the other side of the desk led to a new opportunity at SIR, who’s celebrating 50 years of service as the nation’s largest musical equipment support service for top musicians.
To find out more, visit sir-usa.com.
The WiMN: Growing up, you played an instrument, and you were very much into music and bands. Tell us a bit about your experience with music and how it influenced you in your youth?
JT: From the moment I started school music classes I knew I wanted to work in music – I remember in kindergarten sitting on the mat in a circle knowing that was something I wanted to do when I grew up. I played the viola starting in fourth grade through an experimental program in our middle school to get younger kids interested in the orchestra and found love!
I continued to play during college at Hofstra University and even after I graduated, in community orchestras. It was my happy place! I also sang throughout my school career and got a partial vocal scholarship. Through my teens and early adulthood, music helped shape who I was as a person and the friends I kept – which were vast and varied. As an example, the first concert ever attended was Rush Counterparts, and the following week I went to see Grateful Dead’s Spring Tour ‘94!
The WiMN: Many years later, you find yourself working at SIR , and learn that there’s an interesting tie-in between your favorite guitar player’s first band and their career-changing experience with SIR. Care to share that story?
JT: As the artist relations manager for Korg USA (which represented Korg, Marshall, VOX and Vestax at the time), I had the opportunity to work with many artists. Of course, I had to keep my professional hat on, but I couldn’t help but get a bit giddy every time I got to work with Marshall endorser, Slash! Growing up listening to Guns N Roses, how could I not? Interestingly enough, years later, I’d come to work for SIR. It was at our Los Angeles office where Slash had rented (and may have absconded with for a brief period of time) a Marshall amp – the famous Marshall #39 (as told in this story) from which he got his signature Appetite sound!
The WiMN: When working with vendors and artists in the touring industry, it’s probably safe to say there’s no such thing as a “typical” day, but take us through an average week for you and what that entails.
JT: As the artist and vendor relations manager for SIR, my typical week involves a lot of endorsement request phone calls and emails from artists and manufacturers alike. I help everyone get the best possible pricing and service from SIR across the U.S. Many times, this involves entering orders for the entire band and making sure all the details are in order for a single show or a month-long tour in multiple cities across the USA. Additionally, as SIR’s marketing director, I just worked to overhaul our website (www.sir-usa.com), I write our monthly newsletters, manage our social media accounts, have graphics made for our trucks, cases, stickers, shirts, etc, — if it involves SIR branding, you can bet done I’ve done it!
The WiMN: You are the first person to formally hold your specific title at SIR. What is something you brought to this position that you’re most proud of?
JT: You’re correct! This position didn’t exist before I began here. I remember as the artist relations person for Korg how frustrating it could sometimes be to have to reach out to the 12 different SIR locations to try to arrange the same thing for my endorsers – there was no central point person who could field my request. Each SIR office had its own email addresses and even websites! It was basically the Wild West – each office for itself!
I’m really proud to say that since I took on this role in October 2008, SIR has become unified with one website, one email address system, one look and feel for our branding, and that we’re now the unified operation we’ve always been but didn’t quite look like since day one. I also love that our manufacturer partners now have someone they can call directly and they now have one central point of contact – I’m here to make everyone’s lives easier in the fast-paced and ever-changing artist relations world!
The WiMN: Are there any particular favorite artists or tours that you and your company work with?
JT: How can I pick just one? SIR has built so many fantastic relationships over the past 50 years that I’d surely leave someone out if I started naming names. However, I do have my own particular favorites and have built lasting relationships with many bands and artist management teams over the years. And being stationed in NY, I am proud of every single order and product we put forward. Just recently, I did the production for the Governor’s Ball on Randall’s Island – that production takes four to five months’ of legwork to put it together! It was the third year I personally worked with the festival, and we’ve really found a groove working with one another
The WiMN: On the flip side, are there any particular challenges you’ve faced working in this industry, overall, as a female in a male-dominated environment?
JT: It’s funny you ask as I had a surprising incident just this week. I answered the phone and was helping a potential customer with an order and answering a bunch of technical questions about an amp. When he was finally ready to place his order, he asked to speak to the salesman! I said “Yep, you’ve got HER!” I’m glad that women in the music industry are seemingly on the rise but you still get a few knuckleheads that just don’t get it. Yes, women can help you out just as well (and sometimes better) than the men!
Breaking the mold of the “boys club” is something I pride myself in doing. Being a girl who’s into baseball, can talk shop about gear, and someone who sold skis (a position at the store I worked for that was typically reserved for men – why? I have no idea!) have definitely given me an upper leg, I think. But that boys club mentality is always there lingering in the background.
The WiMN: Looking back at your younger self first entering the music industry, what advice would you give to someone else at that point of their career?
JT: As a fresh-faced 20 year old entering the music industry, I had no idea how many different areas there were in this industry. I entered college studying Music Merchandising, thinking I would ultimately end up working at a record label or a management firm. Little did I know there was a huge portion of the industry that had to do with the musical instruments themselves. The best thing I ever did was to secure an internship – it helped teach me my strengths and weaknesses and find what I really excelled at. I would highly recommend interning in multiple aspects of the industry until you find your passion.
My former boss, Larry DeMarco, once told me – and I’ll never forget – “You have to find a job you love going to every day or you’ll never truly be happy at work.” He was absolutely right. Coming to SIR is never a chore for me; it’s my second home. I love the people I work with on a daily basis, and after almost nine years here, I’m still very passionate about my job. Find your happy place and it’ll never be work!
The WiMN: This year is the 50th anniversary of SIR. Anything in particular you’d like to share about that?
JT: It’s been wonderful seeing many of the artists we’ve worked with over the years offer such nice testimonials about their experience with SIR. They’ve shared some fun videos and stories that you can see here.